integrityVU

Account Deposits

You may deposit money into your e-cash account with a major credit card. All your financial transactions are processed through Integrity VU Limited. Nicosia, Cyprus. On your credit card statement you will be billed by www.integrityvu.com. For queries on payments please contact support@integrityvu.com or, you can call us on any of the toll free numbers listed in the contact information at the top of the page.

Your credit card is debited after you pass through the security mechanisms of our merchant software.

Questions

All queries will be answered in a timely manner, please note that most questions can be answered by the call center but some questions require a bit more investigation and can only be handled by the accounts department which operates during typical business hours. It is advisable that you print out transaction data for ALL transactions, which can then be used to trace queried transactions more efficiently.

Cash-Ins

When online it is not necessary to cash-in your winnings each time you disconnect. Your gaming account can be left showing a positive balance, as the information will be saved by the Casino server.

There are advantages of ensuring your account maintains a positive balance:

a) You don't need to purchase each time you want to play and
b) You won't deplete your purchase limits unnecessarily.

You are able to withdraw money from your Casino account with one of these options, we have also listed the approximate time it takes to receive your payment.

• Credit cards - 7 working days
• Mailed checks - 10 working days
• Fedex checks - 3 working days
• Wire transfer - 6 working days
• ACH - 3-5 working days if your ACH account has been verified. Refunds to unverified ACH accounts will take a further 2 working days.
• FirePay - 6 working days
• NETeller – 2 working days
• Prepaid ATM – 2 working days

Please Note:

It is now possible to reverse your cash-ins online! However, you will need to make the reversal within 48 hours of your last cash-in to be successful.

Players who cash-in for the first time will be required to comply with certain security requirements. This procedure is intended to give further peace of mind and to ensure purchases and redemptions are not fraudulently transacted.